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The organisation should select critical measures for each of these perspectives.Kaplan and Norton devised a framework based on four perspectives – financial, customer, internal and learning and growth.So instead of a single measure why not a use a composite scorecard involving a number of different measures.The eleven principles we cover here are: Be absolutely clear what problem you are trying to solve and therefore what types of Balanced Scorecard you need. Each SFO principles actively support the roles of leadership and management. It is a super, twenty minute, introduction that will dispel a lot of myths and help you design an good strategic balanced scorecard. The principles transform the Balance Scorecard from a measurement to a leadership and management system. by Cindy Brown Introduction In the 1990s a new way of evaluating performance improvementin the business industry was introduced. The scorecard was initially used as a performance improvement tool but later it became popular as a strategy implementation tool as it emphasizes measurement. No single measures can give a broad picture of the organisation's health. Kaplan and Norton present a SFO framework that describes the five principles that organizations use to achieve breakthrough performance. Balanced Scorecard in Higher Education Opportunities and Challenges An evaluation of balance scorecard implementation at the College of St. Balanced scorecard considers four interlinked internal perspectives the financial, customer, operations and organizations to develop and define value.The balanced scorecard provides a relevant range of financial and non-financial information that supports effective business management. The aim of the Balanced Scorecard was "to align business activities to the vision and strategy of the business, improve internal and external communications, and monitor business performance against strategic goals." Kaplan & Norton's Balanced Scorecard model was developed in the early 1990's as an attempt to help firms measure business performance using both financial and non-financial data.